FAQs

Upon receiving a valid access request, the NDIA is committed to providing a response within 21 days. This applies to individuals in NDIS areas who have submitted a valid request, including all pertinent information and evidence of their disability or impairment. Additional details can be found in the NDIA Operational Guidelines.

In some cases, the NDIA may require additional documentation, assessments, or evidence, potentially leading to a longer assessment period.

For questions or to request an access form, please contact the NDIS at 1800 800 110.

Some supports are funded by other areas of government (e.g. state health systems) or existing public/community services.

In general, the NDIS will fund reasonable and necessary supports that help a person living with a disability enjoy an ordinary life.

These supports and services fall into three categories.

Core

A support that assists with activities of daily living.

Capital

A support for an investment, such as assistive technologies; equipment and home or vehicle modifications; or funding for capital costs (e.g. to pay for Specialist Disability Accommodation).

Capacity building

A support that helps build independence and skills.

Common examples of supports provided or funded by the NDIS include:

• Help with personal care activities and/or household tasks
• Home and vehicle modifications
• Assistive technology, aids and mobility equipment, including set up and training by skilled personnel
• Transport to enable participation in community, social, economic and daily life activities, e.g. workplace, gym or places of learning
• Support to find and keep a job
• Therapeutic supports like occupational therapy, speech therapy and behaviour support
• Health-related supports (as long as they are a regular part of your patient’s life and the need for them arises from a disability), e.g. continence, diabetic management, dysphagia, epilepsy, nutrition, podiatry, respiratory and wound and pressure care supports (see the Disability-related health supports page for full details).

If you are uncertain if the supports your patient requires are funded by the NDIS, refer the patient to a Local Area Coordinator

For further advice before proceeding with an Access Request, as other public or community services may be more appropriate.

The Disability Support Pension along with other income supports and payments such as the Carer Payment, Carer Supplement, Carer Allowance and Child Disability Assistance Payment are entirely separate to the NDIS.

These payments will not be affected if a patient qualifies for NDIS funding (the exception to this is the Mobility Allowance from Centrelink, which may be replaced if your patient’s NDIS plan includes transport-related funded supports).

It’s important to note that someone who is receiving the Disability Support Pension is not automatically eligible for NDIS funding and supports.